The following terms and conditions apply to all transactions between Premier Electrics and its customers online, over the phone or through our outlet. It is important to check the following details before placeing your order to make sure you are aware of your rights.


All prices are correct at the time of purchase and include V.A.T in pound sterling. We reserve the right to change any advertised price at any time before a contract has been agreed. Our internet prices are discounted promotional prices only and will differ from our in store prices. We cannot accept any estimate or loyalty card discounts from our internet prices. Our internet prices cannot be used in conjunction with any other offer.


When you place an order with us, you are making an offer to buy goods. We will send you an e mail to confirm that we have recieved your order. Once we have checked the price and availabilty of the goods, we will email you again to confirm that we accept your order and that a contract has been made between us. We will not take payment from you until we have accepted your order. If the item is out of stock or unavailable you will contacted with an alternative appliance option. If the customer does not accepted this they will be offered a full refund and the order cancelled.


All delivery times are an estimate and can be subject to change through matters beyond our control. Premier Electrics deliver to specific postcodes only (see our delivery options). If an order is placed in another postcode area, it will not be accepted or authorised. We will contact the customer to inform them of the non order. It is the responsability of the customer to make sure the appliance will fit through any doorways, hallways etc. in its entire packaging before placing the order. If a delivery is aborted due to customer abscence a small charge may be made to redeliver the appliance. Premier Electrics reserve the right to abort delivery if the delivery destination is deemed to be unsafe or against health and safty regulations.


We can ONLY connect and install ELECTRIC APPLIANCES. We are not corgi registered and as such cannot connect, disconnect or reinstall gas appliances. All connections are done on a like for like basis (the machine to be installed is the same type of machine being removed ie: a freestanding washing machine for a freestanding washing machine)All installations require an exsisting power supply and plumbing work adjecent to where the appliance will be placed. We cannot move or adapt plumbing or power supplies. Installation of integrated appliances is on a like for like basis. While connection includes fitting a customers kitchen door onto an appliance we cannot move or adapt cupboards, power or plumbing supplies to complete an install. When connecting an appliance that is cold feed only we will blank of the hot feed to the appliance to prevent leaking Prices of appliances and connection is on a like for like basis. If additional work or materials are needed we will quote before any futher work is carried out. We cannot install applainces if the stop valves (hot and cold taps) to the appliance are faulty or cannot be turned off. We will not install electric appliances in bathrooms or where it is deemed unsafe to do so by our technicians.


It is advisable to make sure that there is easy access for our technicians to deliver and install your appliance. Removal of delicate objects that are in the line of delivery/ installation is advisable


All product information on our website is provided by manufacturer product images and specifications. Graphics may not truely reflect the shade or style of product ordered. All details are provided to the best of our knowledge. We do not accept liabilty for details on manufacturers linked websites.


Please read these terms carefully before placing your order

1            BASIS OF SALE

1.1         These terms apply to any goods sold or services supplied by Premlec Limited trading as Premier Electrics (registered in England and Wales under number 04281143) (referred to in these terms as “us” or “we”).

1.2         A contract for the supply of the goods and services you order will exist once you have received our invoice and, in the case of any contract for services only, upon commencement of the services. 

1.3         We may change these terms from time to time so please read them again before placing any future orders with us.



2.1           The description and price of any goods you order will be confirmed to you at the time you place your order.  

2.2         If you require us to provide a service visit we will call and estimate the work to be carried out.  You will be charged at the time of estimate.  This charge will be explained to you when you book a service call.   A contract for any further services or goods will be entered into once you accept the estimate.   

2.3         All prices quoted are inclusive of VAT. 

2.4         All goods are subject to availability from our suppliers.  If on receipt of your order the goods ordered are not available in stock we will inform you as soon as possible, and offer you an alternative product.  If this is not acceptable we will refund you any monies you have paid for the goods.

3            PAYMENT

Payment for all goods will be required before delivery.  Payment for services, estimates or repairs will be required at the time of visit.  Invoices will not be left.

4            DELIVERY

4.1         If goods are paid for by credit card, the delivery address must be the address at which the credit card is registered.

4.2         Goods shall be delivered to the address you give when you place your order

4.3         Unfortunately, we can only give estimated delivery dates but we will endeavour to deliver your goods and services upon the date given to you.  We will inform you as soon as practicable of any anticipated delay and arrange a new delivery date with you. We shall not be liable for any loss or damage suffered by you through any delay in delivery.  

4.4         If at the time of delivery there is no one available to accept delivery of the goods, you will be notified of an alternative delivery date or place to collect the goods.  We may charge a reasonable sum for such additional delivery.

4.5         You will become the owner of the goods you ordered and responsible for any loss or damage to them once they have been delivered or, in the event that we are installing them, once they have been installed.

5            INSTALLATION

5.1         You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for any such damage unless it was due to our negligence.   We will endeavour to notify you if we believe insufficient access is available and you may cancel your contract if you do not wish to take the risk of damage to the surrounding area.

5.2         Following repair, delivery or installation of your product, you will be required to check the surrounding area to ensure no damage has been caused.  Any such damage must be detailed on our call report sheet before we leave your premises and put into writing for the attention of the service manager within 48 hours.
5.3          For integrated appliances, you are responsible for making Premier Electrics aware of the suitability of your current decor door for your new appliance. Should your current decor door not be suitable for the new appliance you will be liable for making the decor door good or supplying a new door.


6.1         All goods we supply are supplied with a manufacturer’s warranty.  Our workmanship and any new parts used in a repair are warranted free from defects for a period of 12 months.  These warranties are in addition to your statutory rights as a consumer. 

6.2         These warranties do not apply to any defect in the goods or services arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than recommended by us or the manufacturer, failure to follow any instructions given by us or the manufacturer or any alteration or repair carried out without our approval.

6.3         If any goods supplied by us develop a defect while under these warranties, or you have any other complaints about the goods or services, you should notify us in writing at the address, fax number or e-mail address given overleaf as soon as practicable and in any event within 24 hours of such defect becoming apparent.

6.4         Upon notification of any suspected defect in the goods or services we will arrange a date to come and check the goods and/or service.  Once we are satisfied that the goods are defective or the service unsatisfactory we will, provide you with a full or partial refund, replace or repair the goods or carry out any necessary additional services.  In the event that we reasonably conclude that the problem is owing to a cause outside our, or the manufacturer’s, control, we will provide you with a cost estimate for the services or replacement goods required.

6.5        Promotions from time to time can change, we keep to date with these to the best of our knowledge, the customer should check promotional details, we can not be held responsible in the event they change without us being advised.


7.1         We shall be liable to you only for losses which are a foreseeable consequence of our failure to comply with these terms and, subject to clause 7.2, shall not be liable for any unforeseeable or indirect losses including but not limited to loss of income, business, anticipated savings or any waste of time

7.2         Nothing in these terms shall limit in any way our liability for:

7.2.1        death or personal injury caused by our negligence;

7.2.2        fraud or fraudulent misrepresentation;

7.2.3        any breach of the obligations implied by section 12 Sale of Goods Act 1979 or Section 2 Supply of Goods and Services Act 1982 or losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or

7.2.4        any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


We will take all reasonable steps to keep the details of your order and payment secure but, unless we are negligent, we will not be liable for any unauthorised access to the information supplied by you.